Frequently Asked Questions (FAQ)
Enter a word or Phrase to search for:         Or browse the FAQ below:       General Questions Who should I contact if I have a question?   Is there a charge to file form 990-N (e-Postcard)?   Which Browsers does this site support?   How can I get the Firefox Browser?   What information will I need to complete the Form 990-N (e-Postcard)?   When should Form 990-N (e-Postcard) be filed?   Is it safe to use a web-based e-filing system?   I use AOL and I am having problems using the system. Can you help?   Do you have a guide on how to use the system?   How do I delete my Browser Cache       Login ID Questions Can you explain the login ID creation and activation process?   The system is asking for an EIN. What is an EIN?   My organization does not have an EIN because we do not have employees. How can I file the e-Postcard   When I requested my login ID I mistyped the EIN. How can I fix it?   The system says my Login ID has not been activated yet. How do I activate it?   I am having problems activating my login ID. Can you help?   What should I do if I forgot my Login ID or Password   How do I change the email address (or other information) I provided when I registered as a new user?       Name, EIN and Tax Year Questions The system is asking for an EIN. What is an EIN?   I tried to create a login ID but the system told me it could not find the EIN. What should I do?   What should I do if another organization filed an e-Postcard using my organization’s EIN?   The system says my tax year has not ended and will not let me proceed. What should I do?   The legal name the system shows for my organization is not correct. How can I change it?   The tax year the system shows for my organization is not correct. How can I change it?   Why does the system show my parent organization’s name even though I entered my organization's EIN?   How can I file an e-Postcard for a prior tax year?   I had a 2007 filing in edit mode. When I went back to it, the system changed it to 2008. Why?   How can an organization delete or complete its e-Postcard if it was started but never filed?       e-Postcard Submission How do I submit the e-Postcard to the IRS?   How will I know if the IRS accepted my e-Postcard?   The system rejected my e-Postcard. What should I do?   I have submitted my e-Postcard. How do I print a copy for my records?   My e-Postcard does not show up at the IRS Form 990-N Search Site. Why?
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